Overview
At RemodelerMate, we strive to provide exceptional service and deliver outstanding results. However, we understand that there may be circumstances where you may seek a refund. This policy outlines the conditions under which refunds are provided to ensure transparency and satisfaction.
Eligibility for Refund
Refunds are considered on a case-by-case basis and are subject to the following conditions:
- Non-Delivery of Service : If we fail to deliver the agreed-upon services due to unforeseen circumstances, you may be eligible for a full refund.
- Service Not as Described : If the delivered service does not match the description provided at the time of purchase, you may be eligible for a partial or full refund.
- Cancellation of Service : If you cancel your service before work has commenced, you may be eligible for a full refund. For cancellations after work has started, a partial refund may be provided based on the progress of the project.
Refund Process
To request a refund, please follow the steps below:
- Contact Us : Reach out to our support team at support@remodelermate.com or call us at +18288877787 to initiate a refund request.
- Provide Details : Include your order number, the reason for the refund request, and any relevant documentation to support your claim.
- Review and Approval : Our team will review your request and determine eligibility based on the conditions outlined in this policy. We may contact you for additional information if required.
- Refund Issuance : If approved, the refund will be processed within a specified number of business days, and you will be notified of the transaction completion.
Exceptions and Limitations
Please note that certain services, such as domain registration and third-party fees, may be non-refundable. Additionally, refunds may not be provided for services that have been completed or for minor discrepancies that do not significantly impact the overall quality of the service.
Contact Information
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at support@remodelermate.com or call us at +18288877787. We are committed to ensuring your satisfaction and addressing any issues you may have.